Program Concepts

The basic concept of this Program is to:

1. understand how we perceive ourselves and others in all types of situations and relationships
   
2. learn how others develop their own perceptions of those same situations and relationships
   
3. discover how to then interact and deal effectively with people and situations of all kinds
   
4. fully enable the application of this knowledge in Customer Service and Team interactions

Program Modules

Program is delivered in four (4) Modules as follows:

Module (1) – “Overview of Me and You – Styles & Temperaments” – approx. 2 hours

This module is described in detail under Basic Programs/Speaking.

Module (2) – “Basic Team Concepts” – approx. 1.5 hours

This module is the first half of the comprehensive module called “Getting Things Done in a Team Setting” (except for the topics covered in Module 1). See the full description PDF for details.

Module (3) – “Utilizing Team Concepts” – approx. 2 hours

This is essentially the second half of “Getting Things Done in a Team Setting” and can be delivered consecutively or on different days.

Module (4) – “Beyond Customer Service” – approx. 2 hours

This module takes the learning and information from the previous modules and ties it together with how it applies to Customer Service. See the full description PDF for details.

Each attendee will take away several items, including Style Blend charts, Action Plans, Flip Charts and other informational and reference materials.

Basic Programs/Speaking and Other Specialized Programs

Please click on the desired link(s) for more information.

• Basic Programs/Speaking
• Teams In Transition
• Extension Modules
• Programs for Schools